Refund & Return Policy
Last updated: July 1, 2026
Because our products are sensitive research materials, our return policy is designed to protect product integrity while ensuring you receive compounds that meet our quality standards.
Damaged or Incorrect Items
If your order arrives damaged, or you received the wrong item, contact us within 7 days of delivery at support@apexbiopeptides.com with your order number and photos. We will arrange a replacement or full refund at no cost to you.
Quality Guarantee
Every batch is third-party tested, and a Certificate of Analysis is available for each product. If independent testing shows a compound does not match its stated identity or purity, we will replace it or issue a full refund upon review of your results.
Unopened Products
Due to the nature of research compounds, we generally cannot accept returns of opened or reconstituted products. Unopened, unused items in their original packaging may be eligible for return within 14 days of delivery, subject to inspection. A restocking fee may apply.
Non-Returnable Items
Opened vials, reconstituted compounds, clearance items, and free promotional products are not eligible for return unless they arrived damaged or defective.
Refund Processing
Approved refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned item, or after we approve a claim for a damaged or incorrect shipment.
How to Start a Return
Email support@apexbiopeptides.com with your order number and the reason for your return. Our team responds within one business day and will provide return instructions if your request is eligible.